HOW WE COLLECT AND USE INFORMATION
We may use third-party software, such as Google Analytics, to collect anonymous information about how you interact with the Services including, but not limited to, the number and frequency of visitors to our website, the web pages you visit before and after our website, and your computer browser information. The purpose of collecting this information is to improve our Services, to ensure the accuracy and efficiency of our search engine, and to measure the use of our website and to improve its content and performance. To the extent we share such information with third parties, it is not traceable to any particular user and will not be used to contact you.
Third Party Links
Personally Identifiable Information
The only personally identifiable information we collect is that which you provide to us as you use the Services, such as when you use book a coaching session through our website. This information includes, but is not limited to, your name, your contact number and email address. We will use this information in order to provide the core functionality of our Services and to send you emails regarding offers, products, and services we think may interest you. We may also use it to conduct marketing research and to improve the Services. When you submit personally identifiable information to us, you understand that you are agreeing to allow us to access, store, and use it for those purposes. We may also ask you to provide the contact information of your support team members (such as your therapist, dietician, physician, psychiatrist, or family member(s) as part of the Services. We use this information to communicate with such individuals on your behalf and at your request. By providing such information, you understand and agree that you are authorized to share this information with us and that we may contact such individuals.
We may share personally identifiable information about you with such individuals with your permission.
We may also disclose your information if we have a good-faith belief that such action is necessary to (1) comply with the law, (2) protect and defend our rights, or (3) prevent an emergency involving danger of death or serious physical injury to any person.
We do not collect any financial information about you. However, we partner with third-party vendors who will collect financial information about you, including payment information, in connection with your purchase of coaching sessions and any other services on our website. Although we make efforts to select vendors that will respect and protect your privacy, we have no control over any third parties. Thus, we make no guarantees about, and assume no responsibility for, the information or services provided by third parties. We encourage you to visit any third parties to familiarize yourself with their privacy practices.
We will have access to and may use other information, such as number of users, traffic patterns and demand for the service, for the purpose of monitoring server and software performance as well as for our other internal purposes. We may also collect information about all system interaction with users while they are logged in. This information is owned by us and may be used to verify actions taken by a user or to better understand the behavior of users in order to improve our website.
Our website may include portions that are publicly available, such as message boards. Please remember that any information that is disclosed in these areas becomes public information, and you should exercise caution when deciding to disclose your personal information. If you have any concerns regarding the information on our public forums, we encourage you to contact us via info (at) recoveredlivingnz (dot) com. We take no responsibility for any information submitted to the discussion forum. Opt-Out Policy
You can also withdraw your consent where provided or object to the further data processing of your personal data under certain circumstances. If we refuse any request you make in relation to this right, we will write to you to explain why and how you can make a complaint about our decision. The withdrawal of your consent will not affect processing of your information that you had consented to.
If at any time you do not wish to receive offers and emails from us, we ask that you tell us. There will be instructions to opt-out of our mailing list on the emails you receive from us. You may also opt out of receiving promotional emails from us by contacting us via info (at) recoveredlivingnz (dot) com).
The Services are not meant for children under the age of 13 years old. We do not knowingly collect information pertaining to or market to children under the age of 13 years old. If we learn or have reason to suspect that a user is under 13 years old, we will promptly delete any personal information about such individual. If you have reason to believe that a child under the age of 13 has provided personal data to us through our website and/or by using our services, contact us through the ‘Contact details’ section below.
1. Use of information
Without limiting the above, the personal information you provide may also be used by us (and our employees, officers, agents, contractors and affiliates as defined below) for the following purposes:
a. For verifying your identity for use of our website, to conduct address verification or credit checks for invoicing and billing purposes (if required) and to enrich your profile and search ability;
b. To assist in providing better services to you by tailoring the services to meet your needs;
c. To provide you with further information about us or other websites or goods or services offered by us or our related companies or which we consider may be of interest to you;
d. To carry out marketing, promotional and publicity purposes (including direct marketing), market research and surveys;
e. To keep our website relevant and of interest to users;
f. To show you advertising and information that is most relevant to you and your interests;
g. Allowing us to run our business and perform administrative and operational tasks (such as training staff, risk management; developing and marketing products and services, undertaking planning, research and statistical analysis; and systems development and testing, keeping our records up to date, being efficient about how we fulfil our legal and contractual duties);
h. To detect any fraud or crime, or for money laundering and counter financing of terrorism purposes in connection with any laws, rules or regulations in New Zealand or overseas for analysis in aggregate form (with identifiable characteristics removed so that you will remain anonymous); and
i. For any other purpose which is stated to you at the time of collection or that you otherwise authorise.
3. Information sharing and disclosure
a. In relation to personal information, we:
ii. May disclose information about you, including your personal information, to our affiliates or related companies (which means any person or other entity which directly or indirectly controls, is controlled by or is under common control with us) for the purposes set out in the above paragraph;
iii. May disclose information about you, including your personal information, to our contractors and suppliers to enable them to [provide services and products to us in relation to our website, including transaction processing services, hosting services and support services.
b. Information collected through our website that does not identify users is owned by us (cleansed data) and may be disclosed by us. We may share aggregated demographic information about our user base with our affiliates, partners and advertisers.
c. At your request, we will share your personal data with your representative or any person acting on your behalf (for example, financial advisers, lawyers, attorneys, accountants, executors, administrators, trustees or auditors).
We operate our business in New Zealand. We may need to share some of the personal information we collect about you with organisations both inside and outside of New Zealand. Sometimes we may need to ask you before this happens. We may also disclose your personal data if we determine in good faith that disclosure is reasonably necessary to protect our rights and pursue available remedies, enforce our terms and conditions, investigate fraud, or protect our operations or users.
3. Security of your personal information
We will take reasonable technical and organisational precautions to prevent the loss, misuse or unauthorised alteration of your personal information. However, due to the nature of email and the internet, we cannot guarantee the privacy or confidentiality of your personal information. We may store your information in cloud or other types of networked or electronic storage.
When you provide us with personal information, that information may be collected, stored and processed on servers located outside of New Zealand. As electronic or networked storage can be accessed from various countries via an internet connection it is not always practicable to know in which country your information may be accessed or held.
4. Your Rights
Without limitation, you have the following rights:
• The right to be provided full information about your personal data that we hold.
• The right to require that we correct any incorrect information we hold about you.
• You may also have the right to ask that we delete or destroy your personal data. Please note that certain conditions may apply to the exercise of this right.
• The right to ask that we restrict the use of your personal data. Please note that certain conditions may apply to the exercise of this right.
• The right to object to the use of your personal data by us. Please note that certain conditions may apply to the exercise of this right.
• You may have the right to receive your personal data in a structured and commonly used format. Please note that certain conditions may apply to the exercise of this right.
To exercise your rights, or if you require further information about how your personal data is used by us, you can contact us via info (at) recoveredlivingnz (dot) com).
You can also contact us if you have any questions or complaints about, or if you wish to restrict or object to how we collect, use, disclose, manage or store your personal information. Where we are required by applicable law to provide further information about, or change the manner with respect to our use or disclosure of your personal information, we will use reasonable endeavours to do so.
We will respond to your request, where required by law, within one (1) calendar month from the date your request is received. We will inform you if this timeframe is not achievable and extend this timeframe as permitted by applicable law. We may charge a fee to cover the costs of meeting your request if your request is unfounded or excessive.
If we do not agree to provide you with access to, or to amend or erase, your personal information as requested or otherwise meet your requests, we will notify you accordingly. Where appropriate, we will provide you with the reason(s) for our decision and the mechanisms available to complain about the refusal. If the rejection relates to a request to change your personal information you may make a statement about the requested change and we will attach this to your record.
In some circumstances, and subject always to legal obligations to the contrary, we may not be in a position to grant access to your personal information or otherwise meet your requests with respect to your personal information.
We are required to keep your information for so long as is required for our business operations or by applicable laws.
5. Users outside New Zealand
The information we collect may be processed in and transferred between your location and New Zealand. New Zealand may not have equivalent data protection laws to those in force in your location.
7. European Union General Data Protection Regulation (GDPR)
The GDPR establishes a uniform data protection law across the European Economic Area (EEA) and aims to protect the privacy and use of EEA residents’ personal data in an increasingly digital world. A GDPR Privacy Statement has been published which sets out how we, will be complying with these obligations to protect the data of customers who reside in an EEA country.
Updated: December 2020